Board of Directors

Debi (Philip) Mazur
Chair
Director At Large

Debi Mazur is a seasoned professional with over 33 years of experience in public safety and emergency communications. As the Manager of the RCMP 9-1-1 Island District Operations Communications Centre (IDOCC) – Courtney, Debi manages critical operations within the industry ensuring efficiency and effectiveness to police services. 

Since joining the RCMP in 1992, in Cranbrook, BC, Debi is a seasoned professional and has managed 9-1-1 Police Dispatch Centres in various locations throughout BC, including Nanaimo, Victoria, and in 2020 was responsible for the overall management of the RCMP Police Dispatch Centres in the Province of BC. Debi is dedicated to her the team, recognizing the vital role emergency communication professionals play as the public’s first point of contact when calling for RCMP police services. Debi is committed to operational excellence, and is recognized for her ability to navigate complex situations playing a pivotal role in the success of the communications centers she has worked in.

A graduate of O’Sullivan College with a background in Hotel Management & Tourism, Debi brings a unique perspective to her role, combining organizational expertise with a people-centered approach. 

As the Chair of ABC9-1-1, Debi applies her extensive knowledge of emergency communications and leadership to drive initiatives that enhance community safety and provide critical support to those in need.

Shannon Harris
Treasurer
Director Metropolitan Vancouver Area

Shannon Harris brings over two decades of expertise in emergency communications and operational management to her Director role at ABC9-1-1. Since joining the Surrey Fire Service in 2000, Shannon has been a dedicated professional in public safety, progressing through roles as Radio Operator, Dispatch Instructor, and Dispatch Supervisor before becoming Communications Manager in 2016.

In her current role, Shannon oversees the Surrey Fire Regional Dispatch Centre, which serves as the emergency call-taking and dispatch hub for the Surrey Fire Service and 50 additional municipalities across British Columbia. Under her leadership, the Centre has expanded to support fire departments covering over 25% of the province’s population.

Shannon’s areas of expertise include the NG9-1-1 transition and training, where she has played a pivotal role in preparing teams for the next generation of emergency communications. She also led the redesign of the Centre’s call-taking and dispatch training and Quality Assurance programs, ensuring a high standard of service for fire crews and communities across BC. With a career rooted in innovation and service, Shannon is committed to fostering collaboration, improving emergency response systems, and supporting the mission of ABC9-1-1.

Marty Dupas
Outside of Vancouver Island & Metro Vancouver
Marty Dupas brings extensive leadership and expertise in public safety telecommunications, collaboration, and innovation to her Director position at ABC9-1-1. As the Chief Communications Officer for Prince George Fire Rescue Services, Marty has contributed to various transformative initiatives, including the establishment of two state-of-the-art facilities that reflect more than five years of dedicated teamwork and partnership with the Fraser-Fort George 9-1-1 team. In addition to her work with Prince George Fire Rescue Services, Marty serves as Co-Chair of the Tri-Services Working Group, fostering collaboration and advancements across emergency services.

Marty’s commitment to community safety and operational excellence is matched by a vision for driving innovation and teamwork in public service. Marty’s goal is to leverage her knowledge, skills, education, and decades of experience to advance the mission of ABC9-1-1, creating meaningful change and supporting all first responders and the communities we serve.

Melanie Perrin
Director at Large (Regional District)
With over 30 years of experience in the fire service and a lifelong commitment to public safety, Melanie Perrin brings unparalleled expertise and leadership to her Director role at ABC9-1-1. Currently serving as the Senior Manager of Public Safety Services for the Regional District of Fraser-Fort George (RDFFG), Melanie oversees critical emergency services, including 9-1-1 dispatch for multiple regional districts across British Columbia. 

Melanie has dedicated her career to advancing public safety initiatives through both 9-1-1 emergency services dispatch and fire rescue service provision. She is deeply involved in implementing Next Generation 9-1-1 (NG9-1-1) technology, which will revolutionize emergency response by integrating real-time text, video, and data-sharing capabilities in the RDFFG’s two regional dispatch centers. 

In addition to emergency dispatch services, Melanie manages 16 volunteer fire/rescue agencies and is a passionate advocate in supporting fire department services and operations, recognizing the vital role they play in community safety. 

Through her work with ABC9-1-1, Melanie leverages her extensive operational knowledge, innovative mindset, and deep commitment to helping others during their most challenging moments to drive meaningful impact across communities. 

Natalie Rumsby
Director Vancouver Island
Natalie Rumsby is a Dispatch Supervisor for B.C. Emergency Health Services in their Langford Dispatch Operations Center. In her 22 years with BCEHS, Natalie has worked in multiple roles including: Paramedic, Dispatcher, Charge Dispatcher (in both Langford Dispatch and the Provincial Transport Co-ordination Center), and interim Operations Manager. BCEHS provides prehospital medical care and transportation throughout all of British Columbia, along with inter-hospital health services, and is the largest EMS provider in Canada.

Natalie is part of several collaborative interagency groups, including the CRD 9-1-1 Committee, and is a director of ABC 9-1-1. Passionate about patient care, Natalie has worked in partnership with Island Health to develop the first Collaborative Emergency Response Team, and has volunteered with the ACT Foundation, teaching CPR and AED to high school teachers and students.

Natalie is a recipient of the Canadian Emergency Medical Services Exemplary Service Medal. Outside of work, she is a member of the Canadian Kettlebell Alliance’s Team Canada, representing Canada at world kettlebell sport events, and enjoys spending time with her husband and dogs.

Stephen Thatcher
Director at Large no geographical boundaries
Stephen Thatcher is the Vice President, Operations of E-Comm Emergency Communications for British Columbia Incorporated. E-Comm, which answers over two million 9-1-1 calls a year, also provides dispatch and call-taking services for police and fire departments and operates the largest multi‐jurisdictional, tri‐service wide‐area radio network in British Columbia used by police, fire and ambulance personnel throughout Metro Vancouver and parts of the Fraser Valley.

Stephen joined E-Comm upon retiring from the Royal Canadian Mounted Police at the rank of Assistant Commissioner. A lawyer, he has developed and presented training on a variety of law enforcement and technology topics in Canada, the United Kingdom, Europe and Asia. Stephen is a director of the Association of BC 9-1-1 Service Providers (ABC 9-1-1), a non-executive director of the Society for the Policing of Cyberspace (Polcyb), an associate member of the British Columbia Association of Chiefs of Police and a member of the Law Society of British Columbia.

Amongst other recognition, Stephen is a recipient of a Meritorious Service Award from the Province of British Columbia and is a Member of the Order of Merit of the Police Forces.

Marc McAdam
Director at Large

Marc McAdam is a seasoned emergency communications professional with over two decades of service at E-Comm 9-1-1, British Columbia’s primary emergency communications agency. Joining the organization in 2001, Marc began his career in police dispatch before transitioning to fire dispatch and eventually assuming the role of Charge Fire Dispatcher. Since 2007, he has been managing operations for both police and fire services, overseeing the coordination and dispatching of emergency responders across metro Vancouver and beyond.

Currently, Marc serves as the E-Comm Fire Operations Manager, where he is responsible for overseeing one of the busiest regional fire dispatch centers in the province, supporting 40 fire departments across Metro Vancouver, Fraser Valley, North Okanogan, Sunshine coast & Howe sound/SLRD. Under his leadership, E-Comm Fire services consistently meet the needs of their Fire department partners and exceeds the high NFPA Fire communications standard 1225. Marc’s drive to foster collaborative working relationships with other emergency communications centers is what has brought him to ABC 9-1-1 with an overall aim of enhancing collaboration, efficiency and effectiveness of emergency response across the province. ​

Marc’s extensive experience and dedication to public safety have made him a key figure in E-Comm’s mission to deliver exceptional emergency communication services that help save lives and protect property.